New health measures and procedures in response to COVID-19
NetIX's network and all operations are business as usual
Despite the increasing workload of telecommunication infrastructure worldwide, all NetIX services are operational and support teams are ready to roll during this Coronavirus outbreak.
NetIX is working relentlessly to deliver professional services to continue supporting your business!
The health, safety and success of our customers, business partners and employees are a top priority for us. While our team of highly qualified professionals is working at full speed to maintain and develop the services provided, we would like to inform you about the steps and work procedures undertaken by NetIX.Providing critical international connectivity is a focus of our business. We have both a technological infrastructure to support any contingency planning, and a lean, fast and efficient internal organisation.
The following additional measures have been put in place to deal with the complicated situation of COVID-19:
The support teams are divided into separate groups. They are working on shifts, without physical contact with each other.
During the state of emergency, we provide to our colocation customers hands-on site support without additional fees.
When there is unavoidable, pressing need to visit our data centres in person, we measure each visitor’s body temperature remotely. If someone’s temperature is above 37.2 °C or the person has visible viral infection symptoms – a runny nose, cough, etc., the access will be prohibited.
All customers admitted to the NetIX premises are provided with hand sanitiser and a protective mask that they are obliged to wear. In cases of prolonged stay, a new mask is provided every two hours.
In addition to the instituted sanitary and hygiene safety measures for NetIX employees, we have restricted personal meetings, unnecessary travels and in-person communication with customers and business partners, except in urgent situations. We have also provided the opportunity for home office to our employees. This does not disrupt the flow of our work. You can always contact us via e-mail, telephone, and any online or remote conference communication platforms.